empathize and
EXPIRE value placed on the skin of others.
EXPIRE value placed on the skin of others.
past few months we have been evaluating various factors dealing with customers, leadership, communication ... they are not being treated as they should when we do training for new professionals. The importance of our work not only in physical health but also as social leaders and even more cases than we think, educators (because of our influence on customer-partners-students) leads us to translate, as well as instructors, our concerns and knowledge (though always scarce) on the subject. Do not take these items as a simple reading, nor as a manual to keep to the letter, simply use them as a means to begin to develop your skills not just technical, but in the humane treatment.
Sympathy: Sentiment, usually instinctive affection or inclination toward a person or to their attitude or behavior that causes nice find their presence.
Antipathy: Feeling generally instinctive revulsion or rejection of a person or to their attitude or behavior, causing their presence
find objectionable
Apathy: Feeling generally instinctive, lack of interest towards a person or to their attitude or behavior, which causes find their presence
indifferent
Is there a formula to ensure that any person entering the gym, a client or colleague, we do not provide or antipathy or apathy? Nor are leaders, or choose our customers, so we are resigned to sharing inevitably long periods (hours) practically daily, we must seek to maintain cordial treatment as possible. What is the solution?
Where does the term "empathy"? Do we need?
emotional intelligence experts such as Daniel Goleman Adele Lynn or refer to empathy (from the Greek "empatheia-εμπάθεια" which means going inside) as the foundation of personal relationships, as the point of chemistry between two people needed initially have nothing to do.
Empathy is, without sharing, the ability to appreciate the feelings and emotions that are feel our partner in a process of interaction and communication with him / her (Ortega, 2000). Call cognitive empathy the ability to understand the inner state of an individual and emotional empathy or emotional reaction from the guy who is emotional situations in another.
Develop a high empathic ability will give rise to anticipate the needs of those who shape our environment (clients, partners, coworkers, bosses) and seize the opportunities presented to us.
As for his origins, and in 1905 Edmund Husserl who began to address the issue of empathy in their studies. However, it was Edith Stein, Polish-born wife who devoted his life to studies relating to philosophy and psychology in the early twentieth century who in his thesis "The problem of empathy" (now published by "Agapea" in Castilian) spoke of the difficulty development of it, considering it impossible to reach a 100% sensitivity and participation of the other mood.
More than 1 century of study of empathy, however, just being used effectively in a guild that needs both personal contact such as ours. Therefore, if you want to make a difference with the others, make an effort to understand (or even share) the needs and desires of your customers. Authors such as Isidro, F. (2007) or Deltell (2006) and use the term empathy as a tool to improve our performance in personal training, so we believe we are in front of a weapon to take into account in our favor.
And it is not easy to really understand our partners. Following this, I quote a phrase used by Dr. Montse Dalmau, but do not know who originally created it: "Empathy is putting on the shoes of another ... habiéndote removed yours first." And, if you want to work your empathy with others, you should be able to see fully from the position of others, not from yours on your site and I explain:
Do we as instructors or students?
Do we as entrepreneurs or as a customer?
Do you still believe that it should develop more empathy, not employers, but the instructors, receptionists, etc.. Are those who maintain daily contact with the customer?
Many times we want to believe or act empathically feel when in reality we do is adapt the course thinking of others to our own.
Remember, if we are able to develop a genuine empathy be able to:
-Avoid violent situations to be preventive.
-Perform pre-and be able to identify needs.
-detect the involvement of clients, colleagues, bosses.
-Power cover a good performance with a wider range of customers.
-Improve monitoring of partners.
EMPATHY: innate or learned?
The same question is always about social and emotional skills, "empathy is innate or learned?" Fortunately, empathy depends on factors including hereditary and received education from early childhood
Cases in which children just months cry when they see another mourn, are bearing the hand at the same spot where another has done an injury or simply repeat feelings of distress, are the first empathic attitudes witnessed in humans. Moreover, several studies, such as Frans de Waal DM or McGill University, have found empathic behavior in animals (dolphins, monkeys or rodents).
Then, two and a half years may have empathic reactions concerning conduct with other children in their environment (nursery school), with facial expressions, body or simply "be" in place of another.
Unfortunately, the educational development of today's society, which tend to detachment with which surrounds us, the importance of self respect of people around us, lack of wealth in interpersonal communication (telephone, Internet), largely block our innate capacity to develop our empathy.
In addition, within education can recur in the states of other people when you do something wrong ("look what you've done damage" instead of "do it") or just in everyday situations ("this boy is sad "). Therefore, if your work is done with children, the ability to develop empathy in your students is an ability to take into account an educator.
Ortega, indicates the following steps:
-Introduce yourself in a positive way, but never pushy.
talk publicly about our feelings for the first time. Learning to properly introduce
. Make
identification exercises a / a / herself
-Find and recognize common emotions and feelings.
-Understanding the need of the world to be appreciated.
recognize the common need to be loved, supported and helped at one time or another in our lives.
-evaluate the results of the process.
AND HOW OUR EMPATHY DEVELOP?
First, as indicates the aforementioned Edith Stein in his doctoral thesis, we need to know as much as possible in both the person with whom we tried to place as ourselves. The greater the knowledge, the more empathic.
There are also a number of games or exercises quite dynamic and surprising results:
"THE FACE"
in two rows (or a person against the other) express through facial gestures and / or different emotions body and feelings that the partner must recognize.
"EXPRESSION OF EMOTIONS"
Even as a "treatment group" can develop sessions in which people explain and discuss their feelings and emotions about stories or events that took place, preferably in common with others. Before
directly indicate an emotion can ask questions like:
How do you think he was ...? What do you think
think ...?
The goal is to experience situations in which to express feelings of a person and in which anyone can see wrapped / a, summarizing those with a higher affinity and reflecting on the least common.
"role-play different roles
adapt to normal with the objective to experience feelings from another point of view (making classes as a student is the best choice in our sector) to become aware of feelings that are not normally own.
"GUESS THE FEELINGS"
From "Expression of Emotions" can find a situation, experience or story together and separately write the emotions and feelings that we have crossed his mind during the situation. After exchange and find the common ground between them and the more distant.
can take this last game as an evaluation. Do at the beginning of a work period of empathy and ultimately to compare our own evolution in this case.
LACK OF EMPATHY
Are there cases exaggerated lack of empathy? Yes, for example, alexithymia and psychopathy:
Alexithymia is an emotional disorder which whoever has it, completely lost the ability to recognize, identify and express emotions, both own and others, and feelings, reaching have also hampered to express them. Can occur in various cases, the curious are during or after periods of anxiety or depression.
For psychopaths (either rapists, pedophiles, serial murderers ...) one of the symptoms has been more common during his study is precisely that of a total lack of empathy for victims. The inability to visualize the pain of victims of crime has to do sometimes with absolute coldness.
alexithymic suppose that the term did not know him, but ... you have not felt in more than one occasion during your classes as a true psychopath with students? I do.
BIBLIOGRAPHY:
"Emotional Intelligence" Goleman, D.
"The other intelligence." Lynn, A. (New York 2005) Editorial Company Activa.
"The Problem of Empathy "Stein, E. (Germany 1916) Editorial Agapea.
"Personal Trainer Manual: the Fitness to Wellness" Isidro, F. & Several authors (Barcelona 2007). Editorial Paidotribo.
"Advanced Personal Training Manual FEDA" Deltell, F (Barcelona, \u200b\u200b2,006). Pending publication. Www.inteligencia-emocional.org
http://www.oriapat.net/Formakuntza/documents/EMPATIA.ID.ppt
